FAQ

If you'd like to learn more about playing online bingo, why not check out these tips from the most famous and trustworthy game of them all; BINGOGALA™:

STARTING UP WITH BINGOGALA™
I want to play!! What do I do?
Why does it take so long downloading and then keep quitting before it's finished?
OK, so what next?
How do I fund an account?
Is it really safe to use a credit card on line?
OK, It's safe! So when will the credits show in my account?
All right! Now what?
Well, how many cards can I play?

READY TO PLAY!!!
How is the prize money determined?
How many people will I be playing with?
Can I chat with other players?
What is a 'Bonus Buck'?
So what happens if I have a bingo?
Hey, what happened? I hit the bingo button, but only got half the shown prize amount!
These cards are bad!! Can I change them?
How much can I win?
Yea me! I just won a jackpot!!! Now what?

STARTING UP WITH BINGOGALA™

I want to play!! What do I do?
Simply go to www.bingogala.com and hit the download button. Once you have downloaded, install the program by double clicking on the file which you just saved to your hard drive. Restart your computer, connect to the internet and launch the program from your program files.

Why does it take so long downloading and then keep quitting before it's finished?
This happens when the connection between your PC and our server is not a good one or it can mean that our server is over-loaded. In most cases it will be a connectivity problem and can sometimes be improved by choosing an off-peak time of day, depending on where you are in the world.

OK, so what next?
After the set up, go to the sign in page, and click on 'New'. Choose a nickname, and a secret password. Then fill in the answers to the questions accurately so we know where to send your winnings. This is very important, so make sure that all your information is correct! All information provided is strictly confidential, and will not be shared with anyone else!

How do I fund an account?
No problem. Go to www.bingogala.com and click on the 'Cashier' button, then enter your 'User Name' and 'Password' to log in securely. Then click on the 'Deposit' button and select your desired deposit option. Then all that remains is to enter the required personal information, the deposit amount and click 'Submit'.

Is it really safe to use a credit card on line?
In a word, yes! We use a third party secure server with modern encryption technology for all financial transactions. Your credit card information always remains confidential. (Much, much safer than the old days when we all gave a carbon copy of our card to the cashier!!!) We process thousands of transactions daily, with zero problems to date.

OK, It's safe! So when will the credits show in my account?
In most cases, funds will be credited to your bingogala account within 5 to 10 minutes. If it takes longer than 30 minutes, please email accounts@bingogala.com. Type DEPOSIT in the subject line, and let our support staff know your name, account details, time, time zone, and the amount of your deposit. We will follow up within eight hours, and see if we can assist. Never hit the submit button twice, or you could be double charged by your bank!!!

All right! Now what?
Sign into the game with your new nickname and password. Then go to 'Options', and chose your weapon, uh, your dauber!! Select a shape and a color! This is bingogala, so you'll have lots of choices. Also, while in 'Options', select the sounds you would like to hear, and choose how many cards you would like to play.

Well, how many cards can I play?
There is a required minimum of 3 cards per game. You can play up to 100 cards per game if you like! How much does each game cost to play? Most of the time, each card is 25 cents, though we have specials for dime and nickel games, as well as many other specials. At the minimum limit of 3 cards per game, that's a total of 75 cents. Of course, you can play up to 100 cards if you wish. Ask your Chat Masters, and watch your email for announcements about our special games.
READY TO PLAY!!!

How is the prize money determined?
And the jackpots too? Each game's cash prize is based on the number of cards in play during the previous game. A percentage of that cash total goes toward the prize for the following game. So, the more folks playing, the greater the prize. Jackpots are progressive, except during special game nights where they will be set higher than usual.

How many people will I be playing with?
That will depend, but each game will show how many players are currently in the game. The next game should have a similar number. It will vary from the time of day, to day of the week, to the specials on at the time, but it's always fun!!

Can I chat with other players?
Absolutely!! And that's part of the fun. Come into the chat room and meet some new friends. (There are even special games for bingogala Bonus Bucks reserved just for those in chat!!)

What is a 'Bonus Buck'?
A Bonus Buck is essentially free money, and we'll give you a lot of it! You can earn BB's by introducing your friends to our game, by winning contests, or by being in chat and playing our special games. Use this free money just like cash on the site. You cannot withdraw it, but you sure can buy cards with it and win real money that way. Come in and grab some!!!!

So what happens if I have a bingo?
We make that easy for you. Your cards will change color as you get closer to the winning pattern. When one of your cards is 3 calls away from a win, it will turn purple, 2 calls away it will turn green, 1 call away, it will turn yellow, and when you have bingo, it will be red, and tell you that you have a bingo!! Congratulations!! Hit the bingo button, claim your prize, and enjoy the excitement with your fellow players.

Hey, what happened? I hit the bingo button, but only got half the shown prize amount!
From time to time, you will find that another player is as lucky as you are! In cases where two players both bingo on the same number, the prize is split between the 2 (or more) winning cards. If you needed the same number to win on 2 cards, and the other player needed it on only 1, you would get 2/3 of the prize for that game!!

These cards are bad!! Can I change them?
Sure!! This is bingogala after all, and wouldn't be fun with bad cards. Just click on the number below each card, and chose a new one. Cards are generated randomly for each game, so if you miss the opportunity, don't worry too much. Next game, we will provide you with a whole new set!

How much can I win?
Our jackpots are progressive, and begin at $500. They increase in size with every game played, until someone gets lucky and wins. We often have jackpot specials, and these may start at much more than $500, set to go quickly for added excitement. Cash prize are won for every game, so how much you win is unlimited. Go for it!

Yea me! I just won a jackpot!!! Now what?
You have a couple of options here, depending on your preference. First, you may want to consider leaving money in your account for future play. Many players do this, and some go on to play big and win even more. However, if you would like to make a withdrawal, be sure to leave enough in your account to allow you to play for a few more days while your winnings are wired to you. To make a withdrawal, click on the "Cash Out" button on the game site. This will take you to a page where you should select the option you prefer. All requests for payouts will be processed within 24 hours (except on weekends). It usually takes a maximum of 14 days for the funds to reach your account, but you should usually have it all within a week. Congratulations!!!